Schema SoftwareSupport
Florula, for iPhone.
Email support@schemasoftware.co. Schema Software is one person, so a reply can take a day or two, but every message gets read.
If something’s broken, please include the version line under About at the bottom of Settings. It helps more than anything else you could send.
Do I need an account?
No. Florula has no sign-in, password, or profile, so there’s nothing to recover or get locked out of.
Where is my data stored?
On your phone, and nowhere else. We never get a copy. We don’t have a server, so we can’t see your data, restore it, or move it to a new phone for you.
The app does go online a few times, for things like the base map. The privacy page lists each one and what it sends.
How do I export my data?
Settings → Backup → Export.
You get a zip file with two things in it. almanac.json
holds your place, the map you drew, and every plant and observation.
The photos folder holds your pictures. The iOS share
sheet opens so you can save the file to Files, email it, or send it
to another app. Nothing gets uploaded anywhere.
Export always works, whether or not you’ve bought the app.
How do I import a backup?
Go to Settings → Backup → Import and pick an export file. Importing replaces what’s in the app with the contents of the file. It doesn’t merge the two, so if you already have data, it asks before going ahead. Imported plants don’t count toward the free tier.
The base map and the satellite photo aren’t saved in the export. The app downloads them fresh for your location, so after an import, choose Draw the base map from the map’s menu to get them back.
Will my data move to a new phone?
If you used Apple’s device-to-device transfer, or restored from an iCloud backup or an encrypted computer backup, your plants came along with everything else.
If you installed the app fresh without restoring a backup, it starts empty. To be safe, export your data before you switch phones, then import it on the new one.
How do I delete my data?
Delete the app. That deletes everything, since there’s no copy anywhere else.
The base map didn’t load
The base map comes from public map services. Sometimes the download fails or comes back empty, because the connection dropped, a service was down, or none of the sources cover your area.
You can still use the app without it. Draw your property yourself and add your plants to that. To try the download again, choose Draw the base map from the map’s menu. You can use the same option later if you want a fresh copy of the map.
If you skipped the address when you first set up the app, the map’s menu shows Find this place on earth instead. Once you’ve found your place, the base map can load.
What’s free?
Florula is free for up to 15 plants that you add yourself. That’s the only limit. The map, the journal, the calendar, observations and photos, import, and export all work without paying.
Imported plants don’t count toward the 15, and there’s no limit on observations.
How much does it cost?
$4.99, paid once. There’s no subscription. You can buy it any time from Settings → Unlock Florula; you don’t have to wait until you hit the limit.
I already bought it. How do I get it back?
If you bought it on another phone, or before you reinstalled, tap Restore purchase in Settings instead of paying again. It checks with the App Store using the Apple Account you’re signed in with. You won’t be charged for trying.
How do I get a refund?
Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com. If the app let you down somehow, we’d like to hear about that too.
Contact
- Support
- support@schemasoftware.co
- Publisher
- Schema Software, LLC — North Carolina, United States