Support

Owner’s Manual, for iPhone.

Write to support@schemasoftware.co and a person will read it. It is one person, so a reply can take a day or two — but every message is read, including the ones that turn out to be about something we got wrong.

If you are reporting something broken, the version number at the bottom of Settings is the single most useful thing you can include.

There is no account, and nothing to log in to

Owner’s Manual has no sign-in, no password, and no profile. You did not create an account when you installed it, so there is nothing to recover, reset, or be locked out of.

Where your house is kept

On your phone, in a file on the device, and nowhere else — unless you turn sharing on. Sharing puts a copy in the iCloud account of whoever turned it on, so the other people in the house can open the same manual. Either way, we have no copy: no server of ours holds it, and we cannot see it, restore it for you, or move it between devices. See the privacy page for the detail on sharing.

Getting your data out

Settings → Import & export → Export.

Export writes a plain zip file: a canonical manual.json, a readable manual.html you can open with no app at all, and your photos. It hands the file to the standard iOS share sheet, so you decide where it goes — Files, mail, another app. Nothing is uploaded on the way.

This works whether or not you have bought the app, and it works on every tier. Export is never behind the purchase.

Bringing a house back in

Settings → Import & export → Import reads one of those export files back in. Importing restores a whole house rather than merging into the one you have, so it asks first if you already have data. Entries that arrive by import do not count against the free tier described below — an inherited manual opens in full.

Moving to a new phone

Whether your house is on the new phone depends on how it got there.

If you set the new phone up with Apple’s device-to-device transfer, or restored it from an iCloud or encrypted computer backup, your manual came across with everything else — the app’s database lives in the part of your phone those tools carry.

If your house is shared, opening the app on the new phone while signed into the same Apple Account picks the shared manual back up, the same way it would on any device.

If you installed the app fresh with nothing restored and nothing shared with you, it starts empty. For a copy that is yours either way, export before you switch — described above.

Deleting your data

Delete the app. If your house is shared, leave the share first (Settings → the sharing row) so the other people in the house keep their copy — deleting the app on your own phone never removes it from anyone else’s.

Sharing a house with the people who live there

One person turns sharing on and invites the others by name — there is no link anyone can open, on purpose, because a public link would turn off end-to-end encryption for the whole share. Everyone invited can add and edit; there is no read-only guest. It syncs over the owner’s own iCloud storage while the app is open, not in the background.

Full detail — what travels, what stays on your phone, and how Apple’s Advanced Data Protection setting fits in — is on the privacy page.

The free tier

The app is free to download and free to use up to 50 entries you write yourself — a fact or an event, not a task. Nothing is crippled below that: search, import, and export are free forever, on every tier.

Entries that arrive by import do not count. Neither does a task you add — a task is a schedule, not a written record, and it is the record that counts against the cap.

Buying it

One payment of $4.99, once — no subscription, no renewal, nothing to cancel. It is offered from Settings → Buy the app any time, not only when you reach the cap.

One purchase covers the house, not the phone. If you share your manual, the unlock travels with it — everyone who joins an unlocked manual has an unlocked app, and the 50-entry cap counts the house’s entries rather than each phone’s. Apple’s Family Sharing is also turned on for the unlock, for households that are also an Apple Family.

Restoring a purchase

If you have bought it before — on another phone, or before you reinstalled — use Restore purchase in Settings rather than paying again. It asks the App Store about the Apple Account currently signed in on the device. Nothing is charged by trying.

Refunds

Refunds for App Store purchases are handled by Apple, not by us, at reportaproblem.apple.com. If something about the app is the reason you want one, we would genuinely like to hear about it either way.

A task or fact doesn’t fit anywhere

You can add your own zone from Settings if none of the standard ones fit — Roof and attic, Exterior, Kitchen, Bath, Utility and mechanical, Laundry, Garage, Crawlspace or basement, Grounds, and so on. If something still seems to be filed in the wrong place, tell us — we would rather hear it than have you work around it.

Contact

Support

support@schemasoftware.co

Publisher

Schema Software, LLC — North Carolina, United States