Support

Owner’s Manual, for iPhone.

Email support@schemasoftware.co. Schema Software is one person, so a reply can take a day or two, but every message gets read.

If something’s broken, please include the version number from the bottom of Settings. It helps more than anything else you could send.

Do I need an account?

No. Owner’s Manual has no sign-in, password, or profile, so there’s nothing to recover or get locked out of.

Where is my data stored?

On your phone, and nowhere else unless you turn on sharing. If you do, a copy goes into the iCloud account of whoever turned it on, so everyone else in the house can open the same manual.

Either way, we never get a copy. We don’t have a server, so we can’t see your data, restore it, or move it to a new phone for you. The privacy page has more on how sharing works.

How do I export my data?

Settings → Import & export → Export.

You get a zip file with your photos, a manual.json file that holds all your data, and a manual.html file you can open in any web browser. The iOS share sheet opens so you can save it to Files, email it, or send it to another app. Nothing gets uploaded anywhere.

Export always works, whether or not you’ve bought the app.

How do I import a backup?

Go to Settings → Import & export → Import and pick an export file. Importing replaces what’s in the app with the house from the file. It doesn’t merge the two, so if you already have data, it asks before going ahead.

Imported entries don’t count toward the free tier. If a manual comes with the house you bought, you can open all of it.

Will my data move to a new phone?

It depends on how you set up the new phone.

If you used Apple’s device-to-device transfer, or restored from an iCloud backup or an encrypted computer backup, your manual came along with everything else.

If your manual is shared, open the app on the new phone while you’re signed in to the same Apple Account, and it will pick the shared manual back up.

If you installed the app fresh, without restoring a backup and without a shared manual, it starts empty. To be safe, export your data before you switch phones.

How do I delete my data?

Delete the app. That removes the manual from your phone. If it’s shared, everyone else keeps their copy either way. Deleting the app on your phone doesn’t take anything off theirs. It’s still best to leave the share first, from the sharing row in Settings, so you’re no longer part of it.

How does sharing work?

One person turns on sharing and invites everyone else by name. There’s no public link, because a public link would turn off end-to-end encryption for the whole share. Everyone you invite can add and edit; there’s no read-only option. Changes sync through the owner’s iCloud storage while the app is open, not in the background.

The privacy page covers the rest, including what gets shared, what stays on your phone, and how Apple’s Advanced Data Protection setting affects it.

What’s free?

The app is free for up to 50 entries you write yourself. An entry is a fact or an event. Everything works while you’re under the limit, and search, import, and export stay free after it.

Imported entries don’t count, and neither do tasks. Only the facts and events you write count toward the 50.

How much does it cost?

$4.99, paid once. There’s no subscription. You can buy it any time from Settings → Buy the app; you don’t have to wait until you hit the limit.

One purchase covers everyone in the house. If you share an unlocked manual, everyone who joins it gets the unlocked app too. Before you unlock, the 50-entry limit counts the whole house’s entries, not each phone’s. The unlock also works with Apple’s Family Sharing.

I already bought it. How do I get it back?

If you bought it on another phone, or before you reinstalled, tap Restore purchase in Settings instead of paying again. It checks with the App Store using the Apple Account you’re signed in with. You won’t be charged for trying.

How do I get a refund?

Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com. If the app let you down somehow, we’d like to hear about that too.

Something doesn’t fit any of the zones

If none of the standard zones fit (Roof and attic, Exterior, Kitchen, Bath, Utility and mechanical, Laundry, Garage, Crawlspace or basement, Grounds, and so on), you can add your own in Settings. And if something seems to be filed in the wrong place, let us know. We’d rather fix it than have you work around it.

Contact

Support

support@schemasoftware.co

Publisher

Schema Software, LLC — North Carolina, United States